Can the calendar for the Follow Up Trainings be shared before the onset of the academic year?
Yes. The racetrack includes dates for all FUTs.
Can the Follow Up Trainings of Academy begin in May or June?
FUTs are scheduled as per the racetrack schedule. The first FUT is D + 75 (July 15th for April 1 start schools)
How does the racetrack look like for FY23?
Details can be found here
What is the turnaround time for XCC to concerns raised by schools/client?
The standard SLA is 24 hours for all issues. Those requiring escalation for delivery and tech support should be resolved within 72 hours.
How do we know an academic feedback given by a school is addressed and how?
First, ensure that it has been properly documented via the form at help.xseededucation.com OR an email to contact@xseededucation.com. (If that hasn't happened, there is no reliable way to track resolution) All issues which have been resolved will be documented via email, including the response to the customer.
Who is the internal go-to person for different kinds of issues raised by the school? Can we have a document with all contact details?
XCC is the central point of contact for all issues. Contact@xseedeucation.com is the way to reach them -- and if necessary they will escalate to relevant team(s).
