What should I do if an error message “invalid user code” is displayed while creating the account?
Clear your cache and then try registering. If the issue persists, please write to contact@xseededucation.com
What should we do when a blank screen appears when we login?
You can do one of 2 things: Clear the browser cache, log out, and log in again. If your registration is not complete kindly follow the steps in this help video: https://drive.google.com/file/d/1Ek7X_YG2q0Ypovy7shYFt3hW-fKiuS4j/view?usp=sharing
What do I do if I am unable to register on the app or have not received the OTP on my mobile?
There can be multiple reasons why the OTP does not work – you may have a network or service provider issue. Kindly wait for some time and try again or use your email ID instead of your cell number. If the issue persists, please write to contact@xseededucation.com.
Why could I not have access to open or view the app, even though I was able to register on the app?
There could be multiple reasons for the OTP not working - network issue, service provider issue. Kindly wait for sometime or register with your email id followed by the OTP. If the issue persists, please write to contact@xseededucation.com
“Can a parent access 2 or more grades using one mobile number? Can a parent use the same code to access grades of 2 of their children?”
Yes, the parents can register more than 1 child using the same number. However you have to use two different unique access keys for each child.
How can I install the Student Universal App on my mobile?
A parent can simply download the XSEED Universal app from the Play Store (for Android devices) or App store (for iOS devices), complete the registration, and begin using the app. This page shows the step-by-step process on how to download the app and log in.
How can a parent register and login into the Universal app?
A parent can simply download the XSEED Universal app from the Play Store (for Android devices) or the App store (for iOS devices), complete the registration, and begin using the app. This page shows the step-by-step process on how to download the app and log in.
What is XSEED Universal?
XSEED Universal is an app that connects your school, teachers, and parents, on mobile or on desktop. To learn more about XSEED Universal and its powerful features, click here.
Can multiple students register using the same mobile number?
No, each student should have a unique mobile number. However, if a student has NO mobile number, this field can be left blank.
My personal details/class information is incorrect (Parents).
Go to accounts.xseededucation.com/student, enter the mobile/email used to register for Universal. Your details will appear and can be edited. To change your mobile number, contact your school's adminisrator.
