How can I edit a time table template?
You can drag the subjects to the template or click on the template to see a box pop up and you can then select the subect /teacher. Go to the…
What should we do when a blank screen appears when we login?
You can do one of 2 things: Clear the browser cache, log out, and log in again. If your registration is not complete kindly follow the steps in this help…
Why is the admin and the principal unable to see the Homework announcements posted by the teachers in the “Homework” tab?
When a teacher is creating a Homework announcement, they should choose the announcement type as "Homework" while creating it. If done, the announcement will appear in the "Homework" tab. If…
Why are the admin and the principal unable to view announcements posted by other teachers?
View announcement feature is already active for the admin and the principal. So they can view all announcements posted by the teachers. You can contact XSEED Customer Care on phone…
How can I edit the student details that have already been entered on the app?
Step 1 - Click on the green icon at the top, right of the Universal screen. Step 2 - Go to "Settings" and click "Manage Students". This will give a…
We were unable to install the XSEED Universal App through the link sent by you on our PC?
The Universal app is not dowloadable on a PC. Please use this link to login in web browser Login: https://universal.xseededucation.com/login
What do I do if I am unable to register on the app or have not received the OTP on my mobile?
There can be multiple reasons why the OTP does not work – you may have a network or service provider issue. Kindly wait for some time and try again or…
Why could I not have access to open or view the app, even though I was able to register on the app?
There could be multiple reasons for the OTP not working - network issue, service provider issue. Kindly wait for sometime or register with your email id followed by the OTP.…
“Can a parent access 2 or more grades using one mobile number? Can a parent use the same code to access grades of 2 of their children?”
Yes, the parents can register more than 1 child using the same number. However you have to use two different unique access keys for each child.
How can I install the Student Universal App on my mobile?
A parent can simply download the XSEED Universal app from the Play Store (for Android devices) or App store (for iOS devices), complete the registration, and begin using the app.…