I am not able to get access to all grades and subjects in the app.
You can have access to a maximum of 6 grade/subject combinations at a given time. You can change this at your convenience to get access to any grade/subject you need…
While opening the app, the app is stuck at the loading screen for a long time.
Please update the app to the latest version or simply uninstall and reinstall it. If you still face the same issue, please click here or write to us at contact@xseededucation.com.
After entering OTP, the app is freezing/hanging at the login screen.
Please update the app to the latest version or simply uninstall and reinstall it. If you still face the same issue, please click here or write to us at contact@xseededucation.com.
I handle multiple sections in a grade. How can I swipe and mark for each section as completed?
A lesson plan can be swiped to mark as complete only once in a year. We suggest you complete the class for all your sections before swiping to mark it…
I have rated the lesson plan. How can I write more detailed feedback?
You can always write your feedback to us at contact@xseededucation.com.
If I install the app on a new phone, will the notes and questions I added still be visible?
Yes, the notes and questions you add in the app are linked to your account (mobile number). If you login with the same mobile number on a different phone, all…
Can I use the app without an active Internet connection?
In the current version of the app, we don't support offline usage. You will need an active internet connect to use the app. We are developing a feature to allow…
How do I stop my mobile notifications from disturbing my class?
Please put your phone on "Do Not Disturb" mode while conducting your class. This will prevent any unwanted notification, messages showing up in the screen during the screen-sharing or casting.…
I am getting the error “License code is invalid” or “License code already used.”
License codes can't be used by more than one teacher. Please check with your XSEED Leader for a valid license code. If you still get an error, please click here…
I am getting the error “Invalid OTP.”
Wait at least a minute before requesting another OTP if you do not receive the first one. In case you've made multiple requests, please enter the latest received OTP.