Can I use the app without an active Internet connection?

In the current version of the app, we don't support offline usage. You will need an active internet connect to use the app. We are developing a feature to allow offline usage, which will be ready soon.

How do I stop my mobile notifications from disturbing my class?

Please put your phone on "Do Not Disturb" mode while conducting your class. This will prevent any unwanted notification, messages showing up in the screen during the screen-sharing or casting. Note: Please don't put the phone on "Airplane mode" -- this will turn off mobile data and prevent you from using the app.

I am getting the error “License code is invalid” or “License code already used.”

License codes can't be used by more than one teacher. Please check with your XSEED Leader for a valid license code. If you still get an error, please click here to raise a request or write to us at contact@xseededucation.com.

How can I go back to teacher’s view mode when I’ve finished teaching my lesson?

Tap on your mobile screen in the sutdent's view and click on the "Cancel" option to go back to the teacher's view. We recommend that you stop screen-sharing/casting BEFORE moving back to the teacher's view.

How do I stop the audio instructions after I’ve started them?

"In the teacher's view, you will find the play controls at the bottom of the screen when the voiceover audio is playing. You can click on the pause button to pause temporarily, or click the close 'X' link to stop the audio playback completely. In the student's view, tap on your mobile screen to find the play controls to pause or stop the audio playback."

I added a note, but I don’t see it in the Lesson Plan.

The notes added in a particular step (Action, Analysis, or Application) will be available at the bottom of that step. Scroll down in the teacher's view to find your saved notes.

How quickly will I get reply to my question in a Lesson Plan?

Our academic team tries to answer questions as quickly as possible. You can expect a reply within 3 working days.