What can I do to to ensure that the Additional orders are delivered on time. What is the step by step process to know the stages of orders?
Additional order goes through the following stages:
1. Order Creation
3. Commercial approval for dispatch
4. Dispatch by warehouse
5. Delivery to customer
To help additional orders quick order processing, please do the following:
a. Kindly request the school to send an email with the requirement to XSEED Customer Care on firstname.lastname@example.org
b. Ensure the school has paid as per the agreed payment terms
The status of additional order & courier details could be checked on VTiger in the quote module. In case the order is stuck- RECs also get a daily order status email for them.